Tuesday, 28th July 2020

We have recently been informed about a cyber-attack that has affected one of our suppliers called Blackbaud. While we have been informed the risk to individuals’ data is very low, we believe this incident may have unfortunately included some of your information which is why we are getting in touch with you.

Blackbaud provide and host our membership and supporter database. They became aware of the attack in May but they only informed their clients in July which is of course disappointing. This data breach was beyond our control.

Blackbaud reported to us that they had discovered and stopped the attack, which affected a large number of charities and some universities. The attackers did not gain access to any credit card information, bank account information, usernames or passwords. However, the attackers did obtain a back-up data file containing some basic personal data, including names, type of disability and contact details.

We are sincerely sorry for any worry or inconvenience this incident may cause you. We want you to know that protecting your data is of the utmost importance to us and it’s something we take very seriously. As a best practice, we recommend you remain vigilant. Should be you be suspicious at any time of any communication you appear to be receiving from us please contact us on the details at the bottom of this message to check.

Blackbaud have appointed specialist contractors to ensure that the data breach is resolved and law enforcement agencies are also involved in the case. Blackbaud have assured us that there is “no reason to believe that the stolen data was or will be misused”. We have registered this data breach with the Information Commissioners Office and will be informing the Charity Commission. We are continuing to investigate with Blackbaud and seeking advice about any further actions that need to be taken.

Like you, we are incredibly frustrated by this incident. Please rest assured that we take your data and privacy seriously. We are also immensely grateful for your contribution to Calibre audio If you have any questions on this matter please contact enquiries@calibre.org.uk or call us on 01296 432 339